Dickens World - The Home Of Charles Dickens

Frequently Asked Questions (For Events)

See Also: Dickens World Grand Tour Frequently Asked Questions

Q: I have booked an event, where's my ticket?

A: Please allow at least 72 hours from the time of booking to receive a confirmation. The bookings office is extremely busy all year round, especially at Christmas. As we receive such a high volume of bookings, you must be patient in order to allow our team to continue working hard and get as many bookings completed as possible. Please rest assured, you will receive confirmation as soon as possible. This will be before your event takes place.

Q: Do I collect the tickets or will they be sent to me?

A: You will not receive a physical ticket. If you have booked over the phone, you will receive a confirmation letter or email that you will need to bring with you on arrival. If you book at the customer service counter, you will be issued a ticket that you bring with you on the day.

Q: How much deposit will I pay for an event? Can I make a provisional booking?

A: Full payment must be made for any event upon the time of booking. Over the phone, you must pay by card but you may pay in cash at customer services. If you are booking a Christmas party, you must pay a £10pp deposit. If you book less than 30 days before your event, the full balance must be paid. We do not accept provisional bookings.

Q: Can I give you my menu choices on the night?

A: We must have menu choices for all events including meals at least 2 weeks prior. This is because we need to ensure all food is ordered ready for the event. If you book less than 2 weeks before, you must give us your menu choices upon booking.

Q: I cannot eat anything on the menu, what can I do?

A: We strive to ensure we have happy customers at all of our events. If you have dietary requirements, you just need to let us know in advance so we can prepare an alternative menu for you.