GROUP BOOKINGS INFORMATION
Dear Group Leader,
All children MUST be accompanied by a responsible adult aged 18 years and over throughout their visit.
Disabled visitors pay the standard admission rate carers are charged at half price.
For group prices, please call us on 0844 858 66 56.
The visit must be pre-booked and must be done by e-mail email@example.com.
Please confirm at the time of booking which date and time you would like to visit so we can check availability for you.
At Dickens World we occasionally have photographers and film crews in the attraction and we may need to contact you to see if you have any objection to being filmed or photographed during your visit.
Please contact us if you have any concerns about this. If you are interested in using our venue, please contact our events team at firstname.lastname@example.org
If you require any further information please do not hesitate to contact us.
We look forward to helping you plan your group visit to Dickens World.
Dickens World Team
Britannia Entertainments (Dickens World)
Tel: 01634 890421 / 0844 858 66 56
Fax: 01634 891972
PROVISIONAL BOOKING INFORMATION:
Once a provisional booking has been made you will be sent a provisional confirmation and a Proforma Invoice showing what has been held for you.
To confirm your reservation we will need to receive your final numbers and full payment no later than 10 days before your visit.
Payment can be made by credit/debit card by the due date.
If you are making payment by cheque this will need to be received by us no later than 10 days before your visit. Cheques should be made payable to Britannia Entertainments Ltd.
Should you have a large group, you will need to split them down into smaller groups for the amount of tours you require. This will be discussed when you make your booking.
If we have not received payment by the due date we will contact you to either confirm or cancel the booking. If we cannot contact you then your booking will be cancelled automatically.
CONFIRMED BOOKING CONFIRMATION:
Your ‘Confirmation of Booking’ is your payment receipt and admission ticket and it MUST be presented on arrival to gain entry for your group.
Your Tour time has been booked and we ask you to arrive 10 minutes prior to this to allow time to book in at admissions and then make your way to the Tour departure point.
If you arrive late and miss your allocated Tour time we will try to book you onto the next available Tour. However, please be aware that availability cannot be guaranteed and no refund will be given.
Children/students will NOT be allowed to start the Tour without sufficient adults to accompany them.
If your group numbers increase after payment has been made any extra tickets are subject to availability and must be paid for on the day by card or cash.
Tickets for our Grand Tour are non refundable.
GENERAL GROUP INFORMATION:
There is a coach drop off point behind Dickens World, approximately 200 metres from the entrance. Coach parking is available in the front card park next to the Odeon cinema. Full directions are sent with your Confirmation of Booking. Please ensure that your coach driver is given the directions and parking information.
Dickens World is an indoor attraction and does not have a picnic area. However special arrangements can be made for school groups only and should be arranged in advance.
Dickens World does not have anywhere for you to leave your bags so please do not bring in more than you wish to carry with you during your visit.
If you require any further information or assistance please do not hesitate to contact us by telephone on 0844 858 66 56 or by email to email@example.com
We look forward to welcoming you to Dickens World – The Grand Tour.
DICKENS WORLD LAYOUT
As of March 2013, the Great Expectations boat ride is no longer in operation. We also no longer have the courtyard performances or the Britannia Theatre show.
Dickens World is a fully themed visitor attraction set over two floors.
GROUND FLOOR: Admissions & Bookings Office, Collards Grocery, Crime and Punishment,
Dotheboys Hall, The Haunted Man, The Old Curiosity Shop and Central Themed Courtyard.
FIRST FLOOR: Tour departure point, The Six Jolly Fellowship
Porters Bar & Restaurant.
Toilets are available on both floors and there is a lift for visitors with mobility difficulties.
BACKGROUND INFORMATION ON ATTRACTIONS WITHIN DICKENS WORLD
Please find below a brief outline of some of the attractions and buildings you will find in Dickens World.
Collards Grocery is a reproduction of a shop that Charles Dickens would have used that was situated in North Street in Strood, Rochester. In this area you will learn about the different social classes in Victorian England.
MR VENUS’ SHOP
This area is reproduced from Our Mutual Friend and shows some of the unusual objects which used to intrigue the Victorians.
As you make your way through the prison area you feel how cramped and damp the environment of Victorian prisons such as Newgate and Marshalsea could be.
This school room is mentioned within the novel Nicholas Nickleby, as Nicholas is forced to become the assistant to the evil schoolmaster Mr Wackford Squeers.
THE HAUNTED MAN
As you travel through the corridors of the Haunted Man you are introduced to some creepy and memorable characters that Charles Dickens wrote about. This attraction uses “Pepper’s Ghost” effects which were first used in Victorian times.
Peerybingle’s Pawnbrokers is mentioned in Cricket in the Hearth, depicting the frequently visited place of the poor. Often the lower classes would pawn there Sunday best clothes every Monday only to attempt to buy them back on Friday.
WARREN’S BLACKING MANUFACTORY
At the age of 12 Charles Dickens was forced to start his first job at Warren’s Blacking Manufactory.
THE SIX JOLLY FELLOWSHIP PORTERS
Mentioned in Our Mutual Friend and Dombey and Son, this area is our main restaurant and bar where a wide variety of hot and cold food and drinks are available. For groups we can also arrange packed lunches or hot meals, please contact us to discuss your requirements.
KEY VISITOR INFORMATION
Dickens World is an, innovative and exciting indoor visitor complex themed around the life, books and times of one of Britain’s best loved authors, Charles Dickens. It takes visitors on a fascinating journey through Dickens’ lifetime as they step back into Dickensian England. It offers a new and entertaining way to enjoy Dickens and his characters as well as gaining an understanding of the times and conditions people experienced living in England in the early 19th century.
DICKENS WORLD - THE GRAND TOUR
In Dickens’ day when people took ‘The Grand Tour’ it usually meant they were taking an extended holiday to France and Italy. We have borrowed this theme to create an exciting, informative and funny guided tour through the world that Charles Dickens lived in.
DAILY from 10:00 – 15:30*
*Subject to change
Closed Christmas Day as well as selected off peak weeks in
January for annual maintenance. Other seasonal closures may apply
Car - Located next to The Historic Dockyard Chatham and the Factory Outlet Centre Chatham Maritime. Only 1 hour from London, close to the M2, M20 and M25. From the M2 coast bound at Junction 1 follow Chatham Maritime brown anchor signs. From the M2 London bound at Junction 4 follow Chatham Maritime anchor signs.
Train - Our nearest mainline rail station is Chatham which is a 30 minute walk from Dickens World. Just a short taxi/bus ride from Chatham station, where trains run to London Victoria, London Charing Cross and the High Speed link to London St Pancras.
Buses - The Arriva buses - 190/191, run from both Chatham train station and Chatham bus station approximately every 10 minutes and stop round the back of our building.
The Eurostar link at Ebbsfleet, near Dartford, is 20 minutes away.
On-site facilities: Themed bar/restaurant, gift shop, disabled access to most areas and onsite parking with 1,450 spaces. Odeon Multiplex cinema and several branded restaurants are part of the complex.
Britannia Entertainments Ltd (Dickens World)
Office Hours: 09:30 until 17:00 Monday to Friday excluding UK bank holidays.
Contact Phone Number: 01634 890 421 / 0844 858 66 56
General Enquiries: firstname.lastname@example.org
Advanced Group Booking - Terms and Conditions
All advanced group bookings will be considered as provisional, until full payment has been received.
Dickens World will only deal with the person or company representative making the booking. That person shall then be deemed to be the person who is responsible for ensuring payment is made for all monies due, and that terms & conditions are adhered to.
All bookings are identified with a unique reference number on the Proforma Invoice which must be quoted in all subsequent correspondance.
You must advise of any additional numbers attending to those originally booked. Such changes should be arranged in advance as no guarantee of availability can be given.
Increases to booked numbers, services and facilities, will be charged at prices applicable at the time of such revision.
If on the visit date the group organiser attends with numbers less than that advised on the booking confirmation no refund will be made.
If on the day of your visit your group arrives late and/or miss their allocated Tour time, we cannot guarantee admission and no refund will be given.
Dickens World reserves the right to alter or withdraw any package, facility, exhibit, event, service or price without notice, and to refuse admission to any party.
Dickens World is only liable for refunding the cost of tickets at face value if the attraction is closed at your allocated Tour time.
Certain access restrictions may apply so please check when booking.
Dickens World is an indoor attraction and does not have a picnic area. We can however make special arrangements for school groups and other youth groups as long as you advise us at the time of booking.
Food from outside food retailers cannot be eaten within Dickens World.
We do not have a left luggage area. You will need to keep any bags you have with you throughout your visit.
Dickens World requests that no large bags are brought to the Dickens World site.
For the safety and security of all members of the public, visitors and their belongings may be searched before entry.
Full and final payment for all bookings must be received no later than 10 days prior to the visit date. If the due date falls on a Saturday, Sunday or UK bank holiday then the due date will be the last working day prior.
If booking within 10 days of the proposed visit date full and final payment is required at the time of booking.
Bookings are only confirmed once full payment has been received.
Payments due will be advised by Proforma Invoice, and need to be made in accordance with our terms and conditions.
Cheques should be made payable to Britannia Entertainments Ltd and endorsed on the reverse with the unique booking reference number as shown on your proforma invoice, plus the date of your visit.
Accounts that have not been settled in full within 10 days of the visit date will be subject to automatic cancellation.
Credit facilities are not available.
All cancellations of a booking must be made in writing by letter, email or fax.
Booking cancellations received after full payment has been made will be subject to 100% cancellation charges.
CODE OF CONDUCT
Please ensure your students or group members respect other visitors and our staff.
Dickens World reserves the right to ask visitors to leave if their behaviour disrupts the experience of others in the attraction and no refund will be given.
Children MUST be accompanied and supervised by a responsible adult throughout the entire visit.