Dickens World - The Home Of Charles Dickens

Frequently Asked Questions (For Grand Tour)

See Also: Dickens World Events Frequently Asked Questions

Q: I have heard the boat ride has gone, is this true and will the boat ride return?

A: The boat ride has gone for the new 2013 season. Visitors will now walk through the 'Great Expectations' area on the new guided tour. The boat ride will not return. However, the tour is still a fun and educational experience for all ages. Young children are always involved in the tour and our guides work to the best of their ablility to make sure your little ones have a spectacular day.

Q: How much are tickets?

A: Tickets are from £5.50 each. The  only tour that runs at the £5.50 rate is the 3:30pm slot if available. All other tickets will be charged at £7.50pp.

Q: Can we just come in and wander around?

A: No, Dickens World has completely changed for the new 2013 season. You must book in for a tour slot.

Q: Why have you changed Dickens World?

A: We have listened to our customer feedback and looked at the direction of our business. We have decided to go with a new, fresh approach to how we now operate.

Q: Why can we not walk around Dickens World freely anymore?

A: Feedback and research told us that customers wanted more for their money, they wanted more information about Charles Dickens and about the Victorian/Dickensian ways of life. We therefore decided that a guided tour conducted by professional actors would offer the educational yet funny and interactive experience that our customers are looking for.

Q. What are your open times?

A: Throughout October & November we will be open Monday to Sunday only from 10:00am until 17:30pm with the last tour leaving at 15:30pm. On some days, tours will not run as often as normal as we may have large school groups or parties that are pre booked for the day, meaning we have limited availability. Please call at least 24 hours in advance in order to book your tour. We do create walk - in slots on most days but we cannot guarantee availbality.

Q: What is The Grand Tour?

A: Dickens World The Grand Tour is an interactive guided tour experience that takes visitors back in time to Victorian/Dickensian England.

  • Our professional, performing arts, tour guides will take you on a journey of discovery, bringing to life, the most affecting and colourful characters; in this powerful and at times hilariously funny exposé of Dickens’ works.

*Educational, funny, interactive*

Q: Do children need to be accompanied by an adult?

A: Yes, all children under the age of 16 MUST be accompanied by an adult at all times.

Q: Do young children go free?

A: Yes, children under the age of 3 go free.

Q: How long does the tour last?

A: The tour lasts approximately 90 minutes.

Q: Is the tour suitable for young children?

A: You know your children better than we do. Please keep in mind that this is a 90 minute tour and ask yourself whether walking around and listening for this length of time would hold your child's attention. The tour is interactive, funny and informative. Children do enjoy the tour of all ages, however it depends on your child's interests. We rate the attraction as PG.

Q: Can we take photographs?

A: Yes there will be plenty of opportunity during your tour to take photographs.

Q: Is there disabled access?

A: Yes there is disabled access and lifts. We do not keep wheelchairs or scooters on site so please provide your own. Chairs are located at certain points of the tour, visitors will be able to take a seat and listen to the tour guide. Disabled visitors using a wheelchair or scooter should notify Dickens World prior to arrival.